Welcome to VTON. We strive to provide you with the best shipping experience for your luxury ladies’ watches. This Shipping Policy outlines our shipping procedures, delivery times, costs, and other relevant information.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email.
  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Time: Delivery times depend on your location.

International Shipping

  • Availability: We currently offer international shipping to selected countries. Shipping charges and delivery times vary by location & weight of parcel.
  • Customs and Duties: International orders may be subject to import taxes, duties, and fees. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

Free Shipping Policy

  • Free shipping for any order of AED 200 and above.
  • For orders less than AED 200:
    • AED 25 for all areas of the country except remote areas.
      • AED 45 for remote areas.
  • International shipping charges are determined based on location and weight

Shipping Carriers

We partner with reputable shipping carriers to ensure your order arrives safely and on time. The carrier used will depend on your location and the shipping method selected.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Shipping Address

Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make any changes to your shipping address, please contact us immediately at ea.notvobfsctd@troppus or +971 525000878.

Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We appreciate your understanding and patience in such cases.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us at ea.notvobfsctd@troppus or +971 525000878. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email ea.notvobfsctd@troppus
  • WhatsApp +971 525000878

Thank you for shopping with VTON. We are committed to providing you with the best possible service.